Privacy Policy
E&M Creative Limited (“we,” “our,” or “us”) handles your personal information with the utmost care and transparency. This policy explains our data practices to ensure your information remains secure while we provide you with premium event displays, promotional items, and stationery.
1. Information We Collect
We collect only the essential data required to fulfill your requests:
- Name: Required for personalized order processing.
- Contact Details: Your email and phone number are used for critical order updates and communication.
- Delivery Address: Required for shipping your materials to your specified location.
- Note on Payments: Payment processing is handled securely by independent third-party providers; E&M Creative Limited never stores your credit card or bank details on our systems.
2. How We Use Your Data
Your information is used strictly for the following purposes:
- Order Fulfillment: Processing and producing your branded materials.
- Logistics: Coordinating deliveries to ensure your items arrive on time.
- Customer Support: Responding to your inquiries and service requests.
We explicitly do not:
- Share or sell your personal data to third parties for marketing purposes.
- Use your information for any purpose beyond order-related fulfillment and service quality.
3. Data Retention
We retain encrypted order records to meet professional and legal standards:
- Compliance: To satisfy accounting and tax requirements under Kenyan law.
- Service Quality: For internal quality assurance and historical order tracking.
- Service Obligations: To facilitate warranty claims or reprint requests where applicable.
4. Your Responsibilities
To ensure a seamless experience, customers must ensure that:
- All provided information is accurate and up to date.
- Delivery details are precise to avoid service delays or misdirection of goods.
5. Policy Updates
We may revise this policy periodically to reflect changes in law or our services. Continued use of our services after such updates indicates your acceptance of the revised policy.