Privacy Policy

Effective Date: 15/10/2024

1. Introduction

At E&M Creative Agency (“we,” “our,” or “us”), we value your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [shop.emcreative.co.ke] and use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.

  • Payment Information: We use third-party payment processors to handle transactions. We do not store your credit card information. However, the payment processor may collect and process your payment details in accordance with their privacy policy.

  • Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and the time and date of your visits.

  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding your orders, inquiries, or customer service requests.
  • To improve our website, products, and services.
  • To send you promotional materials and updates (you can opt out at any time).
  • To analyze website usage and trends to enhance user experience.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate personal information.
  • Request deletion of your personal information, subject to certain exceptions.
  • Opt-out of receiving marketing communications.

7. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

E&M Creative Agency
Email: info@emcreative.co.ke
Phone: +254 746 082 406